A client of Oschadbank fell victim to a fraudulent scheme, losing 63 thousand hryvnias from his card after a phone call, which he believed to be an official communication from a bank representative.
This was reported in the Unified State Register of Court Decisions.
During the conversation, the scammer convinced the man that someone was attempting to withdraw money from his account and asked him to provide his card number and password to cancel the transaction.
The consequences were immediate: the fraudster transferred 59 thousand hryvnias to another bank account and also topped up a mobile number for 4 thousand hryvnias. Additionally, the client was charged a fee of 680 hryvnias for the money transfer.
After the incident, the victim filed a complaint with the bank, demanding a refund of the lost money. However, the institution refused to meet his demands, arguing that the client had voluntarily provided the scammer with confidential card information.
The client turned to the court in hopes of compensation. However, the court denied the claim, stating that the bank is not responsible for the fraudulent actions of third parties. According to the court's decision, the bank's fault was not established, and the involvement of its employees in the incident was not proven.
“The claim is not subject to satisfaction, as a financial institution cannot be held liable for the actions of fraudsters that it does not control,” the court's ruling asserts.